Redpoll Lane

Updated 9 February 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

Redpoll Lane is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Redpoll Lane is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 2 hours’ notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people at home to speak with us.

What we did before the inspection

We viewed the information we had received about the service since the last inspection.

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We contacted the Local Authority to see if they had any information regarding the service.

We used all this information to plan our inspection.

During the inspection

We reviewed records relating to the person's care and support, medicines management, staff recruitment and the management of the service, including policies and procedures. We spoke to 1 family member and 3 staff members including the registered manager.

Updated 9 February 2024

About the service

Redpoll Lane is a 2-storey residential care home. The service is registered for personal care and support for up to 2 people.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: People were supported by their staff team who knew them well in a respectful way. Independence was promoted and people were encouraged to access the local community and engage in activities of their choice. Where people did not have capacity to make decisions for themselves, appropriate procedures were in place to ensure people’s best interest was at the heart of everything people did.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Care was person centred and positive professional relationships were observed during the inspection. People received support from skilled staff who were able to meet people’s needs and keep them safe. Staff promoted equality and diversity in their support for people.

Right Culture: There were concerns in relation to infection prevention and control, areas of the environment presented a health and safety risk due to poor maintenance of the service. This was discussed with the registered manager.

Support was tailored around meeting the individual needs of people they supported. Flexibility in the support provided ensured people had choice and control over support they received. Staff enjoyed working in the service and were supported by management.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service was Good (published 28 October 2017).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

You can read the report from our last comprehensive inspection, by selecting the ‘all inspection reports and timeline’s link for Redpoll Lane on our website at www.cqc.org.uk.

Enforcement and Recommendations

We have identified a breach in relation to infection prevention and control. There were areas within the home that required maintenance as they were an infection risk.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.