Archived: Favor House

Updated 10 October 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

At the last inspection in September 2015 the service was rated as Good.

This was an unannounced comprehensive inspection which took place on 19 September 2017 and was completed by one inspector.

As part of the inspection we reviewed information we held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us by law.

We requested information about the home from the local authority and Healthwatch. The local authority has responsibility for funding people who used the service and monitoring its quality. Healthwatch is an independent consumer champion, which promotes the views and experiences of people who use health and social care

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form the provider completes to give some key information about the service, what the service does well and improvements they plan to make. The provider returned the PIR and we took this into account when we made the judgements in this report.

During our inspection we spent time with people in the different communal areas of the home. We spoke with five people living at the home, one carer, the deputy manager the registered manager and two relatives.

We looked at a range of documents and written records including three people's care records, staff training and recruitment records and minutes of meetings with staff. We saw the checks made by senior staff on the administration of people’s medicines. In addition, we looked how complaints processes were promoted and managed.

We also looked at information about how the registered manager monitored the quality of the service provided and the actions they took to develop the service people received further. These included quality questionnaires completed by people and their relatives, and checks made on the care planned for people and the suitability and safety of the home.

Updated 10 October 2017

This inspection took place on 19 September 2017 and was unannounced.

Favor House provides accommodation and personal care for up to seven people who have a learning disability or autistic spectrum disorder. At the time of our inspection six people were living there.

There was a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the

service is run.

At our last inspection, In October 2015 the service was rated Good. At this inspection we found the service remained Good.

People continued to receive care in ways which helped them to remain as safe as possible. Staff understood risks to people’s safety and supported people to receive their prescribed medicines safely. There was enough staff to provide support to people to meet their needs.

Staff received regular training, which gave them the skills to care for the people they supported. People were assisted to stay healthy by being assisted to access health professionals as they required.

People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

People enjoyed spending time with the staff that cared for them and were treated with dignity and respect. People were encouraged to maintain their own personal interests and take part in activities.

People's care was planned in ways which reflected their preferences and wishes. Relatives’ and health and social care professionals’ views and suggestions were taken into account when people’s care was planned. People knew how to complain. However no complaints had been made since our previous inspection.

People living at the home and their relatives were encouraged to give feedback on the service provided. The registered manager and provider regularly checked the quality of the care people received. Where actions were identified these were undertaken to improve people’s care further.