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Archived: Favor House Good

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Inspection report

Date of Inspection: 9 July 2013
Date of Publication: 3 August 2013
Inspection Report published 03 August 2013 PDF

Overview

Inspection carried out on 9 July 2013

During a routine inspection

We inspected Favor House and spoke with four of the people who lived at the home. We spoke with the member of staff on duty and the registered manager. We spent some time in a communal area and observed the interaction between staff and people who used the service.

We looked at the care records for two people and other supporting documents for the service. Consent had been obtained from people before care and treatment had been provided. Alternative arrangements had been made to support people who were unable to consent to their treatment or support. Staff told us they: �Always ask people if they are happy with me giving care before I give it�. �We have got to know people very well here so we know if they are not happy with anything�.

People�s needs had been assessed and care and treatment was planned and delivered in line with their individual care plan. Staff told us they were aware of each person�s needs and how to give care and support to meet those needs.

We saw that staff were kind and caring in their approach to people who lived in the home. There were sufficient numbers of staff provided to ensure people received the support they needed.

A complaints procedure had been made available to people and their relatives should they wish to make a complaint. These had also been produced in pictorial format to help people who lived at the home understand how they could make a complaint if they needed to.