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Grimston House Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 26 July 2019

About the service:

Grimston House is a care home that provides accommodation and personal care for up to 21 adults in one adapted property. There were 17 people living at the service at the time of the inspection. People using the service were older people with varying needs.

People’s experience of using this service and what we found

People told us they felt safe and received a good service, their comments included, “I am very happy living here, I have recommended the home,” and,” I feel I am looked after very well.”

Managers and the staff understood their responsibility about safeguarding people from abuse, staff had been appropriately trained and knew how to recognise and raise safeguarding concerns. Peoples medicines were managed safely. People said they received their medicines when they needed them. There were policies and procedures in place for the safe administration of medicines, staff followed these policies and had been trained to administer medicines safely.

Staff knew how to keep people safe from risks. Risk assessments were up to date and staff had clear written guidance on what to do to keep risks to a minimum. Any incidents and accidents were recorded and steps were taken to prevent any re-occurrence. Staff understood how to prevent infection and wore protective equipment when necessary.

There were enough staff on duty to meet people’s needs. A robust staff recruitment procedure and relevant checks ensured suitable staff were employed. Staff were trained and received regular supervision and appraisal.

People's needs were assessed before they started using the service. People were supported to express their views and make decisions about their care. People’s care plans provided guidance for staff to ensure care and support was delivered as people wanted it and was responsive to their needs.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with dignity and respect. Staff helped to maintain people's independence by encouraging them to care for themselves where possible. People were supported to do things they wanted to do.

People said they enjoyed the food and could have snacks and drinks when they wanted to. Staff supported people to maintain a balanced diet and monitor their nutritional health.

When people were unwell or needed extra support, they were referred to health care professionals and other external agencies. People’s end of life wishes were recorded and people were supported at the end of their lives to be comfortable and pain free.

People knew how to complain or make comments and suggestions. People were asked their view about the service at meetings and by completing surveys, suggestions had been acted upon.

The service continued to be well led. Effective quality audits continued to be in place and continuous improvement and learning were embedded in the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

Good – (published on 26 October 2016).

Why we inspected

This was a planned inspection based on the previous rating. The service remained 'Good' overall.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 26 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 26 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 26 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 26 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 26 July 2019

The service was well-led.

Details are in our well-Led findings below.