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Inspection Summary


Overall summary & rating

Good

Updated 5 October 2019

About the service: Westwood is a residential care home that provides personal and nursing care for up to 24 people. At the time of our inspection 22 people lived in the service. Two people were in hospital but were expected to return to the service.

People’s experience of using this service:

People that we spoke to said that Westwood was a good place to live and that staff treated them with respect and kindness.

People’s health and social care needs were managed well by management and the staff team. There were positive relationships with professionals which supported people’s overall wellbeing.

Medicine was administered safely and there were clear protocols in place for medicine which was taken when required. Records were kept up to date and medication administration records (MAR) were all correct and checked by staff and the registered manager.

The registered manager showed evidence of ongoing quality monitoring across all aspects of the service. Any concerns raised by residents’ relatives or staff were investigated and addressed. This was also used to inform improved practices throughout the home.

People had enough to eat and drink. People were offered choices and had an input into the menu planning. The lunchtime experience was relaxed, and staff helped with serving meals and assisting people where necessary.

There were a variety of activities, both to keep people occupied and to entertain them. There were also physical activities to assist with people’s mobility. People were consulted on what they wanted to do, giving people choice and control.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: The last inspection rating was good (published 24 November 2016)

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner

Inspection areas

Safe

Good

Updated 5 October 2019

The service was Safe.

Details are in our safe findings below.

Effective

Good

Updated 5 October 2019

The service was Effective.

Details are in our effective findings below.

Caring

Good

Updated 5 October 2019

The service was Caring.

Details are in our caring findings below.

Responsive

Good

Updated 5 October 2019

The service was Responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 5 October 2019

The service was Well-Led.

Details are in our Well Led findings below.