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Inspection Summary


Overall summary & rating

Good

Updated 2 February 2021

York House is a care home providing personal and nursing care for up to 43 people aged 65 and over, some of whom were living with dementia. At the time of the inspection, 28 older people were using the service. The service accommodates people in one adapted building on two floors.

We found the following examples of good practice.

Prominent signage directed visitors to the home's procedures and provided visual reminders for staff on hand washing techniques, making space and the correct order for putting on and taking off their Personal Protective Equipment (PPE). Face masks and aprons were provided to visitors and their temperatures taken on arrival.

Additional cleaning was taking place, including an increase in cleaning of high touch points.

People were supported to stay in touch with their families through face time and telephone calls during visiting restrictions. Regular updates were shared with relatives by email and video calls with the management team of the home and provider.

Adaptations had been made to the service to install a separate visitor entrance into a designated visitor room that included screening to reduce the risk of cross infection.

The providers management team had provided direct support to the service during the outbreak of COVID -19, including working alongside members of the homes care team delivering personal care. Staff had been provided with emotional wellbeing support through calls from a manager trained to provide this.

Inspection areas

Safe

Good

Updated 2 February 2021

Further information is in the detailed findings below.

Effective

Good

Updated 2 February 2021

Caring

Good

Updated 2 February 2021

Responsive

Good

Updated 2 February 2021

Well-led

Good

Updated 2 February 2021