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Inspection Summary


Overall summary & rating

Good

Updated 18 May 2019

About the service: York House is a residential care home that provides personal and nursing care to up to 43 people aged 65 and over. At the time of the inspection 31 people were receiving care at the home.

People’s experience of using this service:

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• People received care that met their individual needs from a team of caring and dedicated staff.

• Staff took time to get to know people and responded well to their care needs. Where possible, people’s preferences were met and they were encouraged to maintain their independence.

• Staff assessed and reduced potential risks to people’s safety.

• Staff were recruited and trained effectively to ensure people’s health and wellbeing was promoted.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

• There were effective systems in place to monitor and improve the service. If issues of concern were raised, management responded promptly and appropriately.

• The registered manager had very recently been promoted from the position of deputy manager. As this was their first appointment as a registered manager, they were receiving support from senior management at the time of inspection. The registered manager demonstrated a good understanding of the service and of the requirements of their role.

Rating at last inspection: At the last inspection, the service was rated Good. (Published 31 August 2016)

Why we inspected: We inspected this service in line with our inspection schedule for services rated Good.

Follow up: We will continue to monitor this service according to our inspection schedule.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 18 May 2019

The service remained Safe.

Effective

Good

Updated 18 May 2019

The service remained Effective

Caring

Good

Updated 18 May 2019

The service remained Caring

Responsive

Good

Updated 18 May 2019

The service remained Responsive

Well-led

Good

Updated 18 May 2019

The service remained Well led.