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Inspection report

Date of Inspection: 1 February 2013
Date of Publication: 2 March 2013
Inspection Report published 2 March 2013 PDF


Inspection carried out on 1 February 2013

During an inspection looking at part of the service

During our inspection on 6 September 2012 we found that there were not enough staff employed by the provider to meet the needs of the people living at York House. At that inspection we received negative feedback from the people using this service demonstrating that they were not being cared for how they wished. For example, when talking with one person about time pressures on staff they told us that they did not get to choose when they went to bed they commented �I got told I had to go to bed now � it was like now or never�

The purpose of this inspection, carried out on 01 February 2013, was to ensure that the necessary improvements had been made. We found that they had.

Since our last inspection, the provider had recruited additional staff. Staff confirmed that improvements had been made and our feedback from the people using this service was generally more positive.