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Inspection report

Date of Inspection: 6 September 2012
Date of Publication: 4 October 2012
Inspection Report published 4 October 2012 PDF

Overview

Inspection carried out on 6 September 2012

During an inspection in response to concerns

To help us understand people's experiences we used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experiences of people who could not talk with us.

We found that although during the period of our observation there were limited staff interactions we saw that when staff did approach and speak to people they did so in a friendly and respectful manner. On one occasion we saw a member staff bend down and speak with a person to enable more effective communication and that on another occasion a member of staff responded promptly when a person asked them for their assistance.

We spoke with four people and a relative of one of the people using the service. We were told that "the staff are all good and kind" and another person told us "I am quite happy here - I get on well with the staff"

However, all people we spoke with raised concerns about the numbers staff available to help them with their needs. One person told us "The girls [staff] don't have five minutes to talk to you, I feel the place is falling apart from what it was". When we asked them if they had to wait long periods of time to receive care they responded "Yes sometimes". Another person told us that due to time pressures on staff they sometimes did not get to choose when they went to bed, they commented "I got told I had to go bed now - it was like now or never".