Wychbury Care Home

Updated 5 February 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was completed by an Inspector and an Assistant Inspector.

Service and service type

Wychbury Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection-

We spoke with two people who used the service and four relatives about their experience of the care provided. We spoke with three members of staff as well as the provider and the registered manager.

We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 5 February 2020

About the service

Wychbury Care Home is a residential care home providing personal care to 39 people aged 65 and over at the time of the inspection. The service can support up to 42 people.

People’s experience of using this service and what we found

Risks to people’s safety had been assessed and action was taken to reduce risks where possible. People were kept safe by staff who knew how to identify and report any concerns of abuse. There were sufficient numbers of staff to support people and medicines were managed in a safe way.

People and staff felt the service was well led. There were systems in place to monitor quality and people were given opportunity to feedback on the quality of the service. The provider was open and transparent where things had gone wrong and had been proactive in making improvements where needed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

The last rating for this service was good (published 01 August 2019).

Why we inspected

The inspection was prompted in part by notification of a specific incident. Following which a person using the service died.

The information CQC received about the incident indicated concerns about the management of falls from height. This inspection examined those risks.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the Safe and Well Led sections of this full report. We reviewed the information we held about the service. No areas of concern were identified in the other Key Questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those Key Questions were used in calculating the overall rating at this inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.