Archived: The Glen Rest Home

Updated 24 December 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 22 and 24 October 2016 and was unannounced. The inspection was carried out by one adult social care inspector.

Prior to the inspection we asked for information from the local authority quality assurance team and we checked the website of Healthwatch for any additional information about the home. We reviewed the information we already held about the service and any feedback we had received.

During the inspection we spoke to five people living at The Glen Rest Home and two relatives. We talked with two staff on duty, as well as the deputy manager. We looked at the communal areas that people shared in the home and a sample of individual bedrooms. We reviewed a range of documentation including three care records, medication records, four staff files, policies and procedures, health and safety audits and records relating to the quality checks undertaken by the manager.

We looked around the premises and spent time observing the care and support provided to people throughout the day.

Updated 24 December 2016

We carried out an unannounced inspection of The Glen Rest Home on 22 and 24 October 2016. The Glen Rest Home is a 10 bedded care home located close to Southport town centre, within walking distance of shops and other local community facilities. The home has a stair lift to the first floor and there is a portable ramp at the front for people who may need the use of a wheelchair.

The home required a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. There was a registered manager in post who had been registered since October 2010. The registered manager was not present during our visit and did not participate in the inspection. The assistant manager assisted us with our inspection.

During our inspection, we identified breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulated Activities 2014 in respect of Regulation 12 and 17 of the Health and Social Care Act 2014 Regulations.

These breaches related to the safety of the premises and the management of the service. You can see what action we told the provider to take at the back of the full version of the report.

People who lived in the home told us they felt safe and had no worries or concerns. From our observations it was clear that staff cared for the people they supported and knew them well. People’s relatives also told us they felt people were safe. During our visit, however we identified concerns with the service.

During our visit we found that some areas of the home were in need of repair and improvement to ensure they were suitable for use, we also saw fire doors that had been wedged open.

We saw highly confidential personal information regarding the people living in the home was left in a communal area were visitors and other people living in the home would have been able to access it.

The policies and procedures had not been reviewed for a significant amount of time meaning staff did not have up to date guidance to support them in their work.

Care plans and risk assessments were in place, however some of these were not up to date and did not reflect the persons changing needs.

The Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards (DoLS) had been adhered to in the home. We saw the people at the home who lacked capacity and that the appropriate number of Deprivation of Liberty Safeguard (DoLS) applications had been submitted to the Local Authority in relation to people’s care.

The staff in the home knew the people they were supporting and the care they needed. We observed staff to be kind and respectful.