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Favorita House Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 8 February 2020

About the service

Favorita House is a residential care home providing personal care to 12 older people and people living with dementia at the time of the inspection. Favorita House accommodates up to 16 people in one adapted building.

People’s experience of using this service and what we found

People felt safe at Favorita House. They were treated with dignity and respect and their lifestyle and equality needs and choices were understood and respected. People had privacy.

People were protected from the risks of harm and abuse and any concerns they or staff had, were listened to and acted on. Risks had been assessed with people. People had agreed ways to support them to remain independent and safe.

Staff supported people to remain healthy. People were offered a balanced diet which met their needs. People’s medicines were managed safely. The building was clean, and people were protected from the risk of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had planned their care with staff and were supported to maintain their routines. They were encouraged to take part in a range of activities they enjoyed. People had been invited to share their end of life preferences and these had been followed.

The registered manager had oversight of the service. Regular checks were completed on the quality of care people received. People, their relatives, staff and visiting professionals were asked for their views of the service. These were listened to and acted on to improve the service.

The registered manager understood their legal responsibilities and had shared information with us and others when they needed to.

There were enough staff to support people when they needed. Staff had the skills they required to care for people and were supported by the management team. Staff were recruited safely.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (published 6 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 8 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 8 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 8 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 8 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 8 February 2020

The service was well-led.

Details are in our well-Led findings below.