8 February 2020
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
This inspection was completed by one inspector.
Service and service type
Favorita House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We also used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We spoke with six people who used the service and two relatives about their experience of the care provided. We spoke with six members of staff including the provider, registered manager, deputy manager and care workers. We also spoke with a visiting health care professional.
We reviewed a range of records. This included one person’s care records and multiple medication records. We looked at one staff file in relation to recruitment and staff supervision.
8 February 2020
About the service
Favorita House is a residential care home providing personal care to 12 older people and people living with dementia at the time of the inspection. Favorita House accommodates up to 16 people in one adapted building.
People’s experience of using this service and what we found
People felt safe at Favorita House. They were treated with dignity and respect and their lifestyle and equality needs and choices were understood and respected. People had privacy.
People were protected from the risks of harm and abuse and any concerns they or staff had, were listened to and acted on. Risks had been assessed with people. People had agreed ways to support them to remain independent and safe.
Staff supported people to remain healthy. People were offered a balanced diet which met their needs. People’s medicines were managed safely. The building was clean, and people were protected from the risk of infection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People had planned their care with staff and were supported to maintain their routines. They were encouraged to take part in a range of activities they enjoyed. People had been invited to share their end of life preferences and these had been followed.
The registered manager had oversight of the service. Regular checks were completed on the quality of care people received. People, their relatives, staff and visiting professionals were asked for their views of the service. These were listened to and acted on to improve the service.
The registered manager understood their legal responsibilities and had shared information with us and others when they needed to.
There were enough staff to support people when they needed. Staff had the skills they required to care for people and were supported by the management team. Staff were recruited safely.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was good (published 6 April 2017).
Why we inspected
This was a planned inspection based on the previous rating.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.