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Inspection report

Date of Inspection: 15 May 2013
Date of Publication: 27 June 2013
Inspection Report published 27 June 2013 PDF

Overview

Inspection carried out on 15 May 2013

During an inspection looking at part of the service

There were 13 people using the service and we met and spoke with some of them.

We found that where possible people were asked to give consent and were involved in the decisions about the care and support they received. People told us that they were asked for consent before any care took place and their wishes respected. One person said �The staff always ask me if it is alright if they do something. They explain what they need to do�.

People said they liked living at the service and felt safe. People told us that they received the care and support they needed to remain well and healthy. We found records to show how people's health needs were supported and the service worked closely with health and social care professionals to maintain and improve people's health and well being.

People said that they were satisfied with the service they received. We found that staff took time to explain where possible the options available and supported people to make choices.

Staff were supported and supervised to undertake their roles effectively and safely. Some staff had not received up to date training. People told us they thought the staff were very good and knew what they were doing.

Systems were in place to monitor the service that people received to ensure that the service was satisfactory and safe. People told us they did not have any complaints but would not hesitate to speak to the manager or staff if they had any concerns and they would be listened to.