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All reports

Inspection report

Date of Inspection: 7 December 2012
Date of Publication: 9 January 2013
Inspection Report published 9 January 2013 PDF

Overview

Inspection carried out on 7 December 2012

During a routine inspection

There were 14 people using the service and we met and spoke with some of them.

People told us that they were treated with respect by the staff that supported them and that their privacy was maintained. They said that their likes and dislikes were taken into consideration. They felt listened to and supported to make decisions about their care. They said that they received the health and personal care they needed and that they were comfortable.

Some people were aware that they had a care plan. They said they had been involved in planning their care and what they needed had been discussed with them. However, care plans did not always reflect the individual and personalised care being provided and did not show how risk would be managed.

People told us they received their medicines at regular times and staff asked them if they had any discomfort or pain. One person said, "If I am in any pain the staff give me the tablets prescribed by my doctor".

People we observed were involved in what was happening in the home. Staff engaged with them every time they walked past and they were encouraged to participate in the activities.

People told us that they thought that there were enough staff on duty and they knew what they were doing. They said if they had any problems they would speak to the manager or deputy manager and they would be listened too. They told us they did not have to wait long if they wanted anything.