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Inspection Summary


Overall summary & rating

Good

Updated 4 December 2018

This comprehensive inspection visit took place on the 20 November 2018 and was unannounced.

Woodford House is a care home. People in care homes receive accommodation and personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Woodford House is registered to accommodate 40 people in one adapted building. At the time of our inspection 39 people were living in the home. The home accommodates people in one building and support is provided on two floors. There are two communal lounges, a dining area and a garden that people can access. Some of the people living at Woodford House are living with dementia.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People continued to receive safe care. Risks to people were considered and reviewed when needed. There were enough staff available to offer support to people when they needed it. Medicines were managed in a safe way. There were safeguarding procedures in place and these were followed when needed. Infection control procedures were in place and followed. There were systems in place to ensure lessons were learnt when things went wrong.

People continued to receive effective care. Staff continued to receive training that helped them to support people effectively. When needed, people received support from healthcare professionals or were referred accordingly. People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service supported this practice. People received consistent care and enjoyed the choice of meals they were offered.

People continued to be supported in a caring way by staff they were happy with. People were encouraged to be independent and maintain relationships that were important to them. People's privacy and dignity was promoted and people continued to be offered choices.

People continued to receive responsive care. Staff knew people well and their care was reviewed and relevant to their needs. People had the opportunity to participate in activities they enjoyed. People's cultural and communication needs were considered. When people neared the end of their lives plans for this were in place and followed. Complaint procedures were in place and followed when needed.

The service remained well led. Quality assurance systems were in place to identify where improvements could be made and when needed these changes were made. The provider notified us of significant events that occurred within the home. Feedback was sought from people and their relatives and this was used to bring about changes.

Inspection areas

Safe

Good

Updated 4 December 2018

The service remains safe.

Effective

Good

Updated 4 December 2018

The service remains effective

Caring

Good

Updated 4 December 2018

The service remains caring

Responsive

Good

Updated 4 December 2018

The service remains responsive

Well-led

Good

Updated 4 December 2018

The service remains well led