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Inspection report

Date of Inspection: 2 October 2013
Date of Publication: 1 November 2013
Inspection Report published 01 November 2013 PDF

Overview

Inspection carried out on 2 October 2013

During a routine inspection

We carried out this visit to check on the care and welfare of people using this service. The visit was unannounced which meant the provider and the staff did not know we were coming.

During the inspection we spoke with four staff and three relatives. One relative told us: �I can�t fault them here � they work really hard�. Another relative said: �They (the staff) are really good here�.

Records outlining the delivery of care were inconsistent. We found the care records lacked important information and clarity. This meant care, treatment and support may not be delivered in a consistent way.

We saw that people received a choice of well-presented and nutritionally balanced food.

We saw that the management and administration of people's medicines was undertaken safely which meant that people received their medicines as prescribed.

We checked that equipment within the service was safe and available for use. We found that equipment was well maintained and appropriate for its intended use.

Staff we spoke with told us they liked working at the home and felt they were supported to carry out their role effectively.