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Holmer Court Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 30 October 2020

About the service

Holmer Court Residential Home is a residential care home providing accommodation and personal care for up to 33 people aged 65 and over in a large adapted building. It specialises in supporting older people and people who are living with dementia. At the time of our inspection, there were 31 people living at the home.

People’s experience of using this service and what we found

People’s safety was promoted by staff who knew how to recognise and report any concerns to keep people safe from harm and systems were used to learn from incidents.

Risks to people's individual health and wellbeing were assessed and their care was planned to reduce the risks. Medicines were stored, administered and disposed of safely.

The provider had established recruitment procedures, so people were not placed at avoidable harm by potential staff who were unsuitable to provide care. There were enough staff to support people's care and safety needs. Staff had received the training they required so people would be supported by staff with the skills needed to provide care and support. People were complimentary about the support staff provided and told us staff knew them well.

Changes had been made to the service during the pandemic to help reduce any risk of infection. We had no concerns about the infection prevention and control practices of staff.

People who lived at the home and relatives did not have any concerns regarding infection prevention and control practices and told us they found the home environment to be clean.

The registered manager had been in post since the last inspection and promoted a culture of positivity and openness. The provider had a clear management and staffing structure in place and staff worked well as a team.

The registered manager was keen to make continual improvements based on feedback from inspections and quality checks. The provider and registered manager had established a range of quality checks which were regularly completed to make sure people continued to receive quality care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 12 February 2020).

Why we inspected

We received concerns about various aspects of the service. This included unsafe care for people and staff training. As a result, we undertook a focused inspection to review the key questions of Safe and Well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the Safe and Well-led sections of this full report.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Holmer Court Residential Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 30 October 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 30 October 2020

Caring

Good

Updated 30 October 2020

Responsive

Good

Updated 30 October 2020

Well-led

Good

Updated 30 October 2020

The service was well-led.

Details are in our well-led findings below.