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Holmer Court Residential Home Good

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Inspection report

Date of Inspection: 21 May 2012
Date of Publication: 18 June 2012
Inspection Report published 18 June 2012 PDF

Overview

Inspection carried out on 21 May 2012

During a routine inspection

We did this inspection because we needed to check the action taken since our last inspection to improve the management of medicines and the consistency of record keeping. We also checked whether people living at Holmer Court were respected and provided with care that met their needs, whether staff were carefully checked before they worked at the home and how the service monitors the quality of the service it provides.

During our visit to the home we watched to see what life was like for people who were living at the home. We looked at how staff provided care and listened to how they spoke to people. We spent time talking to people who live at Holmer Court, to a relative and to members of staff. We looked at some of the records kept to support staff in providing the correct care and also at recruitment, medicines and management records.

We saw that staff knew people at the home well and spoke with them in a friendly, respectful way. Throughout the day we noticed that staff were prompt to come to people who were upset or restless and spoke with them using a calm, reassuring and warm tone of voice.

We saw that people were rarely left for more than a few moments without a member of staff being in the room with them. Staff were watchful, for example they noticed when a person was looking anxious and when another felt cold because of the patio doors being open. The day of our visit was warm and sunny and at various times during the day people were helped to either go for a walk around the garden or to sit outside on the patio.

The relative we met told us they were very happy with the quality of the care their family member received. They spoke highly of the staff and described them as kind and caring. The staff we met and spoke with were positive about their work and talked about people who lived at Holmer Court in an understanding and caring way. One of them described making life at the home fun for people and giving them reasons to laugh as �joyous�.

We found that the arrangements for the management of medicines had been improved and we did not find any significant gaps in the records that we looked at. The service had recruitment processes that met legal requirements. There were various processes in place for checking and improving the quality of the service.