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Inspection Summary


Overall summary & rating

Good

Updated 11 August 2017

The inspection was unannounced on 13 and 14 July 2017.

Talbot Woods Lodge is a care home for people with learning disabilities. The home is registered to provide personal care for 15 people. At the time of the inspection there were 14 people living at Talbot Woods Lodge. One of the bedrooms was used for short stays.

At the last inspection in February 2015, the service was rated Good. At this inspection we found the service remained Good. There were improvements in how safe the service was and the ‘Is the service safe’ question is now rated Good.

Is the service Safe?

People’s medicines were managed safely and there was an improvement in how people’s PRN ‘As needed’ medicines were managed. Any risks to people were identified and managed in order to keep people safe.

There was a stable staff team who knew people well. Staff were recruited safely and agency staff were not used at the home.

Is the service Effective?

Staff received an induction, core training and specialist training so they had the skills and knowledge to meet people’s needs. Staff felt very well supported by managers.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in place supported this practice.

Is the service Caring?

People and staff had good relationships. Care was provided with kindness and compassion by staff who treated people with respect and dignity.

Is the service Responsive?

People received care and support in a personalised way that was responsive to their changing needs. Staff knew people well and understood their needs and the way they communicated. We found that people received the health, personal and social care support they needed.

There was an accessible complaints procedure in place and people knew who to talk to if they were worried or concerned. There had been no complaints received since the last inspection.

Is the service Well-led

The culture within the home was personalised and open. People and staff benefitted from the family atmosphere. There was a clear management structure and staff and people felt comfortable talking to the managers about any issues and were sure that any concerns would be addressed. There were systems in place to monitor the safety and quality of the service provided.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 11 August 2017

The safety of the service has improved and it is now Good

Effective

Good

Updated 11 August 2017

The service remains Good

Caring

Good

Updated 11 August 2017

The service remains Good

Responsive

Good

Updated 11 August 2017

The service remains Good

Well-led

Good

Updated 11 August 2017

The service remains Good