29 November 2011
During a routine inspection
People able to share their views stated they were happy with the care and service they received and felt that their needs were been met. People are given information to help them make choices and decisions about their lives, as staff explain things in a way they could understand.
One person told us ''I like living here as my day is planned around what I want to do, and I go to lots of places'.
People were looking forward to moving to their new home next door, which was being refurbished. They had chosen their colour schemes but had not been given a clear date for moving into the new facilities.
People felt that staff respected their privacy, dignity and independence. They also felt listened to and able to express their views and raise any concerns with staff if they were unhappy.
A relative told us 'They were happy with the care and support their family member received and they were involved in decisions about their care'.