Saint Catherine's - Scarborough

Updated 18 January 2022

St Catherine’s Hospice is operated by St Catherine’s Hospice Trust. The hospice opened at its current site in 2004. It is an independent hospice in Scarborough, North Yorkshire. The hospice primarily serves the communities of the Scarborough and Filey area. It also accepts patient

referrals from outside this area. The hospice provides inpatient beds, a hospice at home

service, specialist palliative care services, outpatient services including a lymphoedema clinic, therapy and counselling services, a specialist palliative social work service and an out of hours telephone support line. The hospice provides care to adult patients and support to

their families.

At the time of the inspection, the clinical service director was the registered manager for the service. A registered manager is a person who has registered with the CQC to manage the service. They have legal responsibility for meeting the requirements of the Health and Social Care Act 2008 and associated regulations about how the service is run.

The service is registered with the CQC to provide:

Personal Care

Treatment of disease, disorder and injury

Diagnostic and screening procedures

Transport services, triage and medical advice provided remotely.

Updated 18 January 2022

Our rating of this location went down. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
• Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

• The mandatory training target was lower than expected.
• Nursing staff had not completed level three safeguarding training.
• Hospice leads had not monitored Mental Capacity Act and Deprivation of Liberty Safeguards training compliance as part of their mandatory training programme.
• Anonymised patient surveys were not carried out for all patient services, including the inpatient and community services.
• Medicines policy and procedures were in the process of being updated and currently contained out of date guidance.

Updated 18 January 2022

Our rating of this service went down. We rated it as good. See the summary above for details.