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Inspection Summary


Overall summary & rating

Good

Updated 15 August 2020

We found the following examples of good practice.

The provider had made changes to the service to prevent visitors from catching and spreading infection. At the time of our visit access to the home was restricted to non-essential visitors. Garden visits were being facilitated through an appointment system, which enabled the home to manage the flow of visitors and allowed sufficient time for staff to disinfect areas before and after each visit. For people who were approaching the end stages of their lives, family were able to safely enter one section of the home through a side door and personal protective equipment (PPE) and hand sanitizer was provided.

As part of the provider’s pandemic response they had risk assessed issues which may impact on people and staff’s healthy and safety at the home. Where risks were identified, procedures were implemented to embed current practice guidance as well as reduce or control such risks. Risk assessments and procedures were reviewed regularly in line with changing national guidance or advice. Cleaning schedules had expanded and improved to address more at-risk areas of the building.

The service had very good engagement practices with people who lived at the home and family. They kept everyone up to date with guidance nationally as well as involving them in changes happening at the home. The service had begun utilising technology to encourage people to stay in contact with family and friends.

Staff were trained on how to keep people safe from the risk of infection and use PPE correctly. Through observation and discussions with staff, it was clear training was well embedded. Staff demonstrated a strong sense of personal responsibility to follow national guidance and monitor their own health, so they were careful not to bring the COVID-19 virus into the home.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 15 August 2020

No ratings were awarded following this inspection. This was a thematic review seeking to identify examples of good practice in infection prevention and control.

Effective

Good

Updated 15 August 2020

Caring

Good

Updated 15 August 2020

Responsive

Good

Updated 15 August 2020

Well-led

Good

Updated 15 August 2020