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Inspection report

Date of Inspection: 8 January 2013
Date of Publication: 20 February 2013
Inspection Report published 20 February 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 January 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

Peoples' needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

Reasons for our judgement

We looked at a sample of three care plans. They contained a range of information that covered all aspects of health and care. The information included the following areas: communication, health, mobility, medication, nutrition and awareness. We saw that the care plans included details of a person’s life history, their personal preferences, their relationships and their religious and spiritual needs. In one care plan we saw that one person had hand written details of their social background. We found that care plans and risk assessments were person centred and had been reviewed at regular intervals. We saw that people were referred to healthcare professionals when necessary and these visits were recorded in people’s records.

Relatives we spoke with were satisfied with the care their relatives had received and they told us that they had no concerns. Their comments included: “I do like the place.” “It is very clean and smells nice.” “You can visit when you want and staff are very welcoming.” “There has been lots of improvements but there is always room for more.”

All the people we spoke with made positive comments about the staff and were satisfied with the quality of care that they had received. Their comments included: “The carers are very helpful.” “The staff are pretty good.” “Staff are cheerful.”

The manager informed us that the home did not employ an activities worker and that she arranged many of the events. She gave us details of events that had taken place in the home in December 2012 which had included the following: a carol service and tea, a visit from a local reverend and a Christmas party with an entertainer. People we spoke with expressed how much they enjoyed the activities when they were provided. They told us how much they particularly enjoyed the weekly musical hour that was provided by a person’s relative.

The provider may find it useful to note that people and many of the relatives told us that they would like more activities to be available for people to participate in. People's comments included the following: “It would be nice to have a few more little activities to break the day up more.” “There are activities but not very often.”