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Inspection report

Date of Inspection: 8 January 2013
Date of Publication: 20 February 2013
Inspection Report published 20 February 2013 PDF

Overview

Inspection carried out on 8 January 2013

During a routine inspection

People told us that they were treated with respect and that their opinions were sought. This told us people were involved in any decisions and they had choice. People made positive comments about the staff and were satisfied with the quality of care that they had received. Their comments included: �The carers are very helpful.� �The staff are pretty good.�

Relatives we spoke with were satisfied with the care their relatives had received and they told us that they had no concerns. Their comments included: �It is very clean.� �You can visit when you want and staff are very welcoming.� �There has been lots of improvements but there is always room for more.� They also told us that they were involved with their relatives care planning.

We found that care plans and risk assessments were person centred and had been reviewed at regular intervals. We saw that people were referred to healthcare professionals when necessary and these visits were recorded in people�s records.

We saw that people who used the service benefited from equipment that was comfortable and met their needs.

We found that staff were supported to provide care to people, trained and appraised.

We saw that the home had a procedure in place to deal with complaints. People told us that they felt "safe" and that if they had any concerns they would speak to a relative or staff.