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Inspection Summary


Overall summary & rating

Good

Updated 22 February 2019

What life is like for people using this service:

People felt safe because of the quality of the care and support they experienced. There were enough staff. Staff were attentive to their people's needs and staff responded quickly when they used their call-alarms. People knew how to raise any concerns about their safety.

The provider had safeguarding procedures and polices that staff were familiar with. Staff knew how to report concerns and were confident that any concerns they raised would be taken seriously by management.

An experienced team of staff supported people. Many of the staff had been at the service for as long as some of people the people who lived there. People felt safe because the staff knew their needs so well.

People had their medicines on time. Storage of medicines was safe.

The home was clean, tidy and fresh because staff followed good infection control procedures.

People had a choice of healthy meals and their dietary requirements were met. The staff were knowledgeable about people’s food preferences. People who required support with eating received that support. Staff made sure people saw their GPs and other healthcare professionals when they needed to.

People liked the way the home was decorated. People could bring their own furniture and furnishings. Their rooms were decorated to their taste. We saw that the home was well-maintained.

People were supported to have the maximum choice and control of their lives and staff supported them in the least restrictive way possible; the polices and systems in the service supported this practice.

The staff treated people with kindness and respect. People had good relationships with the staff. They and relatives were involved in decisions about their care and support. Relatives could visit the home at any time.

People took part in activities. They joined in with games that promoted movement and exercise. We saw people reading, watching television and talking with other people and staff. People who wanted were supported to follow their faith needs.

The provider and registered manager ensured information was provided to people in a way they found accessible. People’s care plans included ‘communication passports’ which explained how they wanted staff to communicate with them.

If people had any complaints about the service they would tell the registered manager or staff. They were confident their concerns would be addressed.

The registered manager carried out audits to assess the quality of people’s experience of the service. People’s views of their experience of the service were sought and acted upon. People consistently said they were happy living at the home and felt well-cared for. The registered manager

carried out checks to ensure the premises were safe.

At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns.

About the service:

Woodthorpe Manor Nursing Home is a registered care service providing care for up to 30 older people. It is situated in a residential area of Woodthorpe, a suburb of Nottingham. On the day of our inspection visit there were 21 people using the service.

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Rating at last inspection: Good (report published on 2 July 2016)

More Information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 22 February 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 22 February 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 22 February 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 22 February 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 22 February 2019

The service was well-led.

Details are in our Well-led findings below.