12 January 2016
During a routine inspection
Eleanor Nursing & Social Care - Croydon provides help and personal care to people in their own homes. At the time of our inspection 60 people were receiving care and support from this service.
The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People and their relatives told us they felt safe and that staff treated them well. There were processes in place to help make sure people were protected from the risk of abuse and staff were aware of safeguarding vulnerable adult’s procedures and understood how to safeguard the people they supported.
Staff were up to date with training and the service followed appropriate recruitment practices.
People’s individual risk was assessed to help keep them safe. Staff supported people to attend appointments and liaised with their GP and other healthcare professionals to help meet their health needs.
People were asked about their food and drink choices and staff assisted them with their meals when required. People were supported to take their medicine when they needed it.
People and their relatives thought staff were caring and respectful. Staff knew the people they were supporting and provided a personalised service for them. Staff explained the methods they used to help maintain people’s privacy and dignity.
People and their relatives told us they would complain if they needed to, they all knew who the manager was and felt comfortable speaking with her about any problems.
People were contacted regularly to make sure they were happy with the service. Senior staff carried out spot checks to review the quality of the care provided.