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The New Deanery Care Home Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 22 August 2020

The New Deanery provides accommodation and personal care for up to 93 people, including support for people who may be living with dementia. At the time of our visit 63 people were living at the service.

We found the following examples of good practice.

The registered manager had effective systems in place for managing the Covid-19 pandemic and keep people safe.

The registered manager had implemented protocols before the government issued advice on restricting visiting to keep people safe. Since visiting had resumed, a designated room had been made safe for visits as well as outdoor space utilised. A booking system and screening checks were in place to protect people from the risk of cross contamination.

Arrangements were in place to ensure safe social distancing. There was signage throughout the service encouraging handwashing, the wearing of protective equipment (PPE). Notices included guidance as to the numbers of people allowed to enter each room to ensure safe social distancing.

The use of Use of PPE was in accordance with current government guidelines.

Risks to people’s safety from Covid-19 had been assessed. Staff had included an assessment of the emotional impact on people and how PPE may cause fear and anxiety for people with limited mental capacity. Staff were encouraged to use hand signals, thumbs up, winking as well as written and pictorial prompts to aid communication where the use of staff face masks hindered the ability to lip read.

There was a strong focus on promoting a sense of wellbeing for the people staff cared for. Colourful badges for staff to wear had been created to remind members of the public to keep safe social distances.

Staff had been provided with the appropriate training and had sufficient supplies of PPE to keep them and people safe from the risk of cross infection. Infection prevention control measures and cleaning regimes had been increased with additional hand sanitising stations added throughout the service.

We recommended the provider review their policy of staff wearing their uniforms outside of the service to further prevent the risk of cross contamination.

Further information is in the detailed findings below.

Inspection areas

Safe

Requires improvement

Updated 22 August 2020

We were assured the service were following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 22 August 2020

Caring

Good

Updated 22 August 2020

Responsive

Requires improvement

Updated 22 August 2020

Well-led

Requires improvement

Updated 22 August 2020