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Inspection Summary


Overall summary & rating

Good

Updated 30 December 2017

Kilkenny House is a sheltered housing with care scheme, registered to provide personal care support for older people. At the time of our inspection there were 29 people receiving care and support.

At the last inspection, on 14 October 2015, the service was rated Good. At this inspection we found that the service remained Good.

People continued to receive safe care. Staff understood their responsibilities to keep people safe from harm. Safeguarding procedures were in place and staff understood their duty to report potential risks to people’s safety.

People received their medicines as prescribed and risk assessments were in place to manage risks within people’s lives. There were arrangements in place for the service to make sure that action was taken and lessons learned when things went wrong, to improve safety across the service.

Staffing levels ensured that people's care and support needs were safely met and safe recruitment processes were in place.

Staff induction training and on-going training was provided to ensure that staff had the skills, knowledge and support they needed to perform their roles. Staff were well supported by the registered manager and senior team and had regular one to one supervisions.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

Staff supported people to access support from healthcare professionals, and supported them to maintain a healthy lifestyle. The service worked with other organisations to ensure people received coordinated and person-centred care and support.

Staff treated people with kindness, dignity and respect and spent time getting to know them and their specific needs and wishes.

People were involved in their own care planning and were able to contribute to the way in which they were supported.

The provider had systems in place to monitor the quality of the service as and when it developed and had a process in place which ensured people could raise any complaints or concerns.

During the inspection we were made aware of on going environmental fire safety concerns at the service. People using the service were receiving a personal care service and had separate tenancy agreements for their accommodation. Therefore, the accommodation provided to people is not regulated by the Care Quality Commission. We contacted the local fire authority, who was already aware of the concerns. Temporary measures had been implemented to mitigate the current risk to people and the provider was working with the housing provider and the fire authority to develop a long term solution.

Inspection areas

Safe

Good

Updated 30 December 2017

The service remains Good.

Effective

Good

Updated 30 December 2017

The service remains Good.

Caring

Good

Updated 30 December 2017

The service remains Good.

Responsive

Good

Updated 30 December 2017

The service remains Good.

Well-led

Good

Updated 30 December 2017

The service remains Good.