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Inspection Summary


Overall summary & rating

Good

Updated 21 March 2018

Cripps Lodge is registered to provide personal care support to people in their own homes. At the time of our inspection, the service was providing care to ninety-six people.

At our last inspection, we rated the service ‘Good.’ At this inspection, we found the evidence continued to support the rating of ‘Good’ and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People continued to receive safe care. Staff received safeguarding training so they knew how to recognise the signs of abuse and how to report any concerns. Risk management plans were in place to protect and promote people's safety.

There were enough staff deployed to keep people safe. Recruitment practices ensured staff were suitable to work with people.

Staff received comprehensive induction training when they first commenced work at the service. On-going refresher training ensured staff were able to provide care and support for people following current practice. Staff supervision systems ensured that staff received regular one to one supervision and appraisal of their performance.

Staff supported people to access health care services when required, to make sure people received appropriate healthcare to meet their needs. People received support to eat and drink sufficient amounts to maintain a varied and balanced diet.

Where the provider supported people to take their medicines staff followed best practice guidelines. Staff followed infection control procedures to reduce the risks of spreading infection or illness.

People were encouraged to be involved in decisions about their care and support. Staff demonstrated their understanding of the Mental Capacity Act, 2005 (MCA) and they gained people's consent before providing care.

People had their diverse needs assessed, they had positive relationships with staff and received care that met their personal preferences. Staff consistently provided people with care in a respectful compassionate way. People had their privacy, dignity and confidentiality maintained at all times.

The provider had systems in place to monitor the quality of the service and had a process in place which ensured people could raise any complaints or concerns.

The service notified the Care Quality Commission of certain events and incidents, as required.

Inspection areas

Safe

Good

Updated 21 March 2018

The service remains Good.

Effective

Good

Updated 21 March 2018

The service remains Good.

Caring

Good

Updated 21 March 2018

The service remains Good.

Responsive

Good

Updated 21 March 2018

The service remains Good.

Well-led

Good

Updated 21 March 2018

The service remains Good.