You are here

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 5 August 2017

This inspection took place on 14 and 17 July 2017 and was unannounced.

We carried out an unannounced comprehensive inspection of this service on 20 and 21 June 2016 at which a breach of legal requirements was found. This related to there not being systems in place to show how staff were being supported and how the quality of the service was being managed and checked.

We carried out a further inspection on 19 October 2016 to look at how the provider had made improvements in response to the breach of legal requirements. At this inspection we found that the provider had taken appropriate actions to ensure systems were in place for staff to be supported and the appropriate audits, checks and monitoring of the service were in place.

Wyncroft House can provide accommodation for up to 38 people who require nursing and personal care. People lived in one of two units within the home. On the day of the inspection there were 25 people living in the nursing unit and 9 people living in the residential dementia unit.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe in the home. Staff had been safely recruited and had received the appropriate training to provide them with the skills to meet people’s needs and manage risks to them on a daily basis.

New systems were in place to ensure staff deployed across the home were able to meet people’s needs in a timely manner. People were supported to receive their medicines as prescribed by their doctor.

Staff received the training and support they required in order to meet people’s needs safely and effectively. People’s human rights were respected by staff because staff applied the principles of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards in their work practice.

People were supported to maintain a healthy diet and have access to a variety of healthcare professionals in order to meet their needs.

Staff were kind and caring and treated people with dignity and respect. Staff helped people make choices about their care and their views were respected.

People were involved in the planning of their care to ensure staff had the information they needed to support people the way they wished to be supported.

Information was collected regarding people’s interests and how they wished to spend their day. Activity co-ordinators were in post to support people to take part in activities that were of interest to them.

Where complaints had been raised they were investigated and responded to appropriately. People were confident that if they did raise any concerns they would be listened to and acted upon.

People considered the service to be well led. Staff felt supported and listened to and were given the opportunity to make contributions to the running of the service.

People were supported by staff who were well motivated and knew what was required of them. There were a number of quality assurance audits in place to assess the ongoing quality of the service provided. Where audits identified areas for improvement, action plans were in place.

Inspection areas

Safe

Good

Updated 5 August 2017

The service was safe.

People were supported by staff who had been safely recruited and received training to keep people safe from harm. Systems were in place to ensure people received their care in a timely manner. People were supported to take their medicines as prescribed by their GP.

Effective

Good

Updated 5 August 2017

The service was effective.

People were supported by staff who had been provided with the training and support required to meet their needs safely and effectively. People were supported in line with the Mental Capacity Act 2005. People were supported to maintain good health and staff understood people’s nutritional needs.

Caring

Good

Updated 5 August 2017

The service was caring.

People described staff as ‘kind’ and ‘caring’. Staff treated people with dignity and respect and people were involved in making decisions on how they wished to be supported.

Responsive

Good

Updated 5 August 2017

The service was responsive.

People were involved in the planning and review of their care and this information was used to plan the activities they were involved in. People were confident that if they raised a complaint they would be listened to and it would be acted upon.

Well-led

Good

Updated 5 August 2017

The service was well led.

People were confident in the abilities of the registered manager and staff team and considered the service to be well- led. Audits were in place to assess the quality of service delivery. Staff felt listened to and able to contribute to the running of the service.