Global Caring Coventry

Updated 13 August 2025

Date of inspection: 2 September 2025 to 9 September 2025. Global Caring Coventry is a domiciliary care agency which is registered to provide personal care and support to people in their own homes including people living in supported living settings. The service is registered to provide support to children, adults under the age of 65 years, adults over 65 years, people living with dementia, people with learning disabilities, mental health conditions, physical disabilities and sensory impairments.

At the time of this inspection, 3 people were receiving a personal care service. Supported living was not being provided. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

This inspection was carried out to follow up on issues identified at the last inspection. At our last inspection there were areas needing improvement. This included care planning and quality assurance within the key questions of Responsive and Well Led. At this inspection these improvements had been made.

We spoke with relatives of 3 people who used the service, this was because people were not able to speak with us due to their health conditions. We also spoke with care staff, the manager, acting manager and members of the management team including the Nominated Individual. We looked at care plans, recruitment files and quality assurance records.

Risks to people's health had been identified and staff understood their role in keeping people safe. Checks were in place to ensure staff followed the provider’s policies and procedures including best practices in relation to infection prevention and control. Staff received ongoing training to ensure they could meet people’s needs safely, this included medicine administration training. People’s mental capacity was assessed and detailed records were maintained.

Staff described good communication and teamwork to ensure people received the support they needed, when they needed it. However, whilst there was a manager in post, they were not registered with CQC.

Updated 13 August 2025

People’s needs were assessed before they began using the service. This ensured their needs and preferences could be met effectively whilst also identifying any areas of risk they needed support with. The manager worked with external health and social care professionals when appropriate to help ensure people’s health and wellbeing was maintained and they received continuity of care.

People's equality and diversity needs were considered, and care was provided in accordance with people’s individual needs from staff who knew them well. Relatives said that staff were responsive to people’s needs and supported people’s independence where this was possible. Relatives told us staff had the right skills and provided care and support that kept people safe.

People and their families were provided with regular opportunities to share their feedback about the service provided. Relatives were positive about the management of the service and the quality and standards of care provided to their family member. One relative told us, “They (the agency) have made my family’s life so much better. Everything is working. I am very happy. They are open to fix things. I love how they function. The company is brilliant, and they care for their care staff. I’m kept in the loop and kept involved.”