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Inspection Summary

Overall summary & rating


Updated 15 May 2019

About the service:

Heartly Green provides a 30 bedded residential unit on the ground floor for older people who require support with personal care. The registered provider (Community Integrated Care) has a service level agreement to also supply care staff on the second floor, which is an intermediate care (IMC) unit ran by Salford Royal NHS Foundation Trust. The IMC unit is managed by the NHS, who also supply the nursing and therapy staff. Community Integrated Care hold the responsibility to manage the care staff on both floors. There were 26 people living in the residential unit at the time of the inspection.

People’s experience of using this service:

We saw the service had received many compliments from people who used the service and their relatives. One compliment said, “The staff are constantly around, walking, talking, and caring for the residents. They laugh and joke with them, even with the ones who cannot always understand or respond, but who get such a thrill from being included and not ignored.”

People’s outcomes were consistently good, and people’s feedback confirmed this. One person told us, “I love it here.”

Staff worked with other agencies to provide consistent, effective and timely care. We saw that the staff and management worked with community organisations.

We observed positive interactions between staff and people. Staff had good relationships with people and were seen to be caring and respectful towards people and their wishes.

People were supported to express their views. People we spoke with told us they had choices and were involved in making day to day decisions.

The provider and registered manager followed governance systems which provided effective oversight and monitoring of the service.

The premises were homely and well maintained. We observed a relaxed atmosphere throughout the home. We have made a recommendation about the gardens being more accessible for people.

The service continued to meet the characteristics of Good in all areas; more information is in the full report.

Rating at last inspection:

At the last inspection the service was rated Good (report published 21 November 2016). The overall rating has remained the same.

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner. We will follow up on our recommendations at the next scheduled inspection.

Inspection areas



Updated 15 May 2019

The service remained safe.

Details are in our Safe findings below.



Updated 15 May 2019

The service remained effective.

Details are in our Effective findings below.



Updated 15 May 2019

The service remained caring.

Details are in our Caring findings below.



Updated 15 May 2019

The service remained responsive.

Details are in our Responsive findings below.



Updated 15 May 2019

The service remained well-led.

Details are in our Well-Led findings below.