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Inspection Summary


Overall summary & rating

Good

Updated 4 March 2021

Heartly Green provides a 30 bedded residential unit on the ground floor for older people who require support with personal care. The registered provider (Community Integrated Care) has a service level agreement to also supply care staff on the second floor, which is an intermediate care (IMC) unit ran by Salford Royal NHS Foundation Trust. The IMC unit is managed by the NHS, who also supply the nursing and therapy staff. Community Integrated Care hold the responsibility to manage the care staff on both floors. There were 20 people living in the residential unit at the time of the inspection.

We found the following examples of good practice.

Care staff were managed appropriately and did not mix between floors. When agency staff were required, they were block booked, they needed to take a COVID-19 test and had were required to have their temperature taken before entering the building to work.

The service had updated their policies and procedures to ensure infection prevention and control (IPC) processes were robust. The premises had visible signage throughout to inform people and visitors of COVID-19 risks and IPC practices. All visitors had their temperatures checked and were required to complete a risk assessment before entering.

Cleaning regimes and products had been changed to ensure robust processes were in place and that the products were suitable for COVID-19. Cleaning had been increased throughout the service.

Donning and doffing stations were situated in the service and personal protective equipment (PPE) was available throughout the building. Staff had received training in IPC and PPE in relation to COVID-19.

Social distancing was promoted within the service by moving furniture in communal spaces and staff monitored people to ensure social distancing was adhered to. Risk assessments were in place for social distancing practices.

Inspection areas

Safe

Good

Updated 4 March 2021

Further information is in the detailed findings below.

Effective

Good

Updated 4 March 2021

Caring

Good

Updated 4 March 2021

Responsive

Good

Updated 4 March 2021

Well-led

Good

Updated 4 March 2021