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Inspection report

Date of Inspection: 13 December 2012
Date of Publication: 4 January 2013
Inspection Report published 4 January 2013 PDF

Overview

Inspection carried out on 13 December 2012

During a routine inspection

We conducted an unannounced inspection on 13 December 2012. On the day of our visit we were told that there were 20 people living at Woodtown House. We spent time observing the care people were receiving, speaking to them informally, speaking to four staff members, which included the registered manager and looking at four people�s care files in detail.

We spoke to people about how staff gained consent from them before providing care or treatment. Comments included: �The staff ask me before helping me� and �I am always asked if I am ready to take my medication.�

People said that their care and welfare needs were being well met. Comments included: �I am well looked after�; �The staff are lovely here, so helpful� and �We do activities, I like skittles and monopoly.� We observed people living at the home and staff. We saw plenty of positive interactions taking place and people looked relaxed and comfortable asking staff for advice or information.

People confirmed that they felt safe and supported by staff at Woodtown House and had no concerns about the ability of staff to respond to safeguarding concerns. They felt that their human rights were upheld and respected by staff.

People informed us that staff met their needs in a timely manner. Everyone we spoke with were confident in the ability of staff to provide the care needed.