Deepdene House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they were involved in agreeing their care and support. One person told us, "I had a review and they asked me what I thought." Another person said, "I know what is in my care plan and if they don't stick to it I will tell them."

Staff were familiar with people's care plans and spoke knowledgeably about people's needs and the care and support they required. At the time of our inspection the new manager told us they were currently reviewing care plans and risk assessments with people and staff.

People's care plans and risk assessments were generally up to date. Although we found some guidance was missing from individual plans, this was readily available to staff on a notice board in the home's office. We spoke with the registered manager about ensuring people's care records also included this guidance. we subsequently found people's care plans and risk assessments had been updated to include this guidance.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

People understood their rights around consent. One person said, "They always ask if I am happy with anything." Another person told us, "I know how to complain and I tell them if something's not right. They sort it out for me."

Staff had received training on the Mental Capacity Act (2005) and the associated Deprivation of Liberty Safeguards (DoLS). They understood the importance of seeking people's consent and of ensuring they understood what they were consenting to. A staff member told us, "People aren't always in a place to make a decision so we come back and speak with them about it when they are more settled."

People's care plans included assessments of their capacity to make safe decisions and choices. Some people were at high risk in relation to their capacity to manage their safety outside the home and needed to be accompanied by staff. The provider had made made DoLS applications to the Local Authority to ensure their safety.