Deepdene House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they were able to do the things they wanted to do, both at the home and in the community. One person spoke enthusiastically about their role as health and safety representative. They told us about how they assisted with safety checks around the home. They said, "I really like doing this. I'm always checking if everyone is safe and I tell the staff if I spot a problem."

The manager and staff spoke about the importance of ensuring people were as independent as they could be in accordance with their wishes and preferences. They described how they supported people to develop skills in, for example, self care, food preparation and laundry. A staff member told us that people were encouraged to take mobile phones with them where they went out independently. They said, "We ony contact them if they are late coming back so they don't think we are checking up on them all the time. They know to call us if they have a problem."

People's care plans included information about their skills and abilities, with guidance for staff, where appropriate, on how they should support them to maintain and develop these. An activity board in the home's office, along with care records, showed people received support to undertake activities such as cleaning, laundry and cooking.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.