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Inspection Summary


Overall summary & rating

Good

Updated 14 December 2019

About the service

Deepdene House is a care home providing residential care without nursing for up to 20 people with mental health needs. At the time of the inspection there were 19 people using the service.

People’s experience of using this service and what we found

Deepdene house was a safe environment where people felt comfortable and at home. They were supported to take acceptable risks by staff who knew what steps to take if they were concerned about people’s safety. Incidents and accidents were reported and used as an opportunity for learning. There were enough staff employed to keep people safe.

Prior to moving into Deepdene House, a pre-admission assessment was completed which helped to ensure people’s care needs could be met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received training and supervision which meant they were able to support people effectively. People were supported to eat a healthy diet and their mental and physical health needs were looked after.

Staff cared for people in the best way possible, supporting them to maintain their independence. People were treated as equals with no discrimination. People were supported to express their views.

There was a thriving activities programme available to people with a number of activities taking place within the home. People were also supported to access community-based services, such as day centres. Support plans were reviewed regularly and helped to ensure people received care that was in line with their wishes. People were encouraged to feedback about the service and their concerns were acted upon.

The registered manager and the staff team were highly thought of by people and by health and social care professionals. There was an open culture with the home where people and staff were able to have their say. Robust quality assurance checks such as audits were in place. Good links had been established with community teams to ensure joined-up care.

Rating at last inspection

The last rating for this service was Good (published 16 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 14 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 14 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 14 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 14 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 14 December 2019

The service was well-led.

Details are in our well-Led findings below.