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Archived: Premier Care Dorset Limited

Overall: Good read more about inspection ratings

Peartree Business Centre, Cobham Road, Ferndown Industrial Estate, Wimborne, Dorset, BH21 7PT (01202) 870032

Provided and run by:
Premier Care (Dorset) Limited

Latest inspection summary

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Background to this inspection

Updated 16 August 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection team consisted of one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. Their area of expertise was with older people.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in homes.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 3 July 2019 and ended on 15 July 2019. We visited the office location on 3 and 7 July 2019.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service.

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

During the inspection we spoke with 11 people and four relatives or friends. We also spoke with the registered manager and five staff.

We reviewed a range of records including three care plans and medicines records, four staff files, staff rotas and training records and other information about the management of the service. This included quality assurance records and audits.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records and obtained feedback about the service from one health and social care professional.

Overall inspection

Good

Updated 16 August 2019

About the service

Premier Care Dorset Limited is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of this inspection the service was providing a total of 540 hours of care and support per week to people.

People’s experience of using this service and what we found

We saw, and people told us, they received care from staff who knew their needs well, arrived on time and ensured that they felt safe and well cared for.

People were supported by staff who provided flexible, responsive care.

Staff recruitment checks ensured staff were suitable to work with people in a care setting. Staff induction, on-going training and support enabled them to carry out their roles effectively.

We have made a recommendation about how references from previous employers are requested and recorded.

People told us they felt listened to and consulted when planning and agreeing what care and support they needed.

People were supported to access appropriate healthcare where necessary to maintain their health and wellbeing. Where needed, people received their medication as prescribed.

We have made a recommendation about some of the records that are kept regarding the management of medicines.

Risks to people were assessed and regularly reviewed. Staff understood the actions needed to minimise the risk of avoidable harm including the prevention of avoidable infections.

People knew how to make a complaint and felt confident they would be listened to if they needed to raise any concerns.

People and staff felt the service was well led. Satisfactory systems for oversight of the service were in place.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 22 November 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.