4 October 2012
During a routine inspection
People using the service told us, "Staff are delightful, almost without exception they are respectful, courteous and know what they are doing', 'We are well looked after in this home and the care meets all my needs' and 'They (staff) respect that I have a tongue in my mouth and I will use it'.
'I get asked if I am happy with the carers and the care I receive and if there is anything about my care I want to raise, there never is because care here is excellent'.
"The food is of a very good quality and is kosher".
From speaking with the managers and staff it was demonstrated that they had a good knowledge and understanding of people's needs and how best to meet those needs. Comments from staff included, "The management of the home is very supportive with training and things we need to learn, they are always coaching us and providing direction" , "We are encouraged to be engaging with all the people living in the home, it is very important for their well being" and "I'm very happy working here, it reflects in the way I do my work, that is because I am treated well".
During our visit we saw staff speaking with people respectfully and politely. We saw staff supporting and assisting people at a pace that was unhurried and met their needs.