7 June 2023
During a routine inspection
Good Oaks Homecare Worcester is a domiciliary care agency providing personal care to older people, people living with dementia, mental ill health, sensory impairments or physical disabilities. At the time of our inspection there were 32 people receiving personal care from the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Staff knew how to keep people safe from harm. Risk assessments for people and their homes were in place. Staff were recruited safely and received the training needed to provide safe care. Medicines were administered safely.
People received effective care from staff who received a detailed induction. Care plans contained enough detail for care to be provided. Managers ensured staff were competent and confident in their roles, so people received safe care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received care which was person centred. Staff knew the people they supported well and took time to ensure their needs were being met. Feedback from people and their relatives was used to improve the care provided.
Staff were responsive to the needs of each individual. They spent time getting to know people so they could understand how to communicate with them. Complaints were well manged and responded to in a timely way.
The service was well managed. The management team had good oversight of the care being provided. They used a range of tools such as audits to continually develop and improve the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 13 January 2021, and this is the first inspection.
Why we inspected
This was a planned inspection to provide a rating for the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.