26 January 2012
During an inspection looking at part of the service
Patients told us they knew how to make a complaint and that the detail was recorded in the hospital Statement of Purpose.
Patients told us they knew how to make a complaint and that the detail was recorded in the hospital Statement of Purpose.
'I was asked to sign the form agreeing to my operation once the procedure had been explained , I did understand what was going to be done'
'It was about three weeks after I came to see the consultant that I got a date to have the surgery'
Patients had positive comments for their experience of care and treatment and the cleanliness of the environment. Comments made were;
'I have been here a few times, staff are very good ' I have no complaints'
'Staff are good and I have been well looked after'
'The hospital arranged for me to stay overnight before my operation at a local guest house as I live in Rotherham ' it was very nice and I got a good nights rest. I will be taken home the day after my operation by the hospital's driver and I will be attending a clinic to get my stitches out in a few days time in Rotherham'