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Reports


Inspection carried out on 26 January 2012

During an inspection to make sure that the improvements required had been made

Patients told us they were happy with the care they received. They told us they were happy with the level of information they had received before their surgery, they felt informed of the risks that were involved and they were ‘confident’ of the staff working at the hospital.

Patients told us they knew how to make a complaint and that the detail was recorded in the hospital Statement of Purpose.

Inspection carried out on 17 July 2011

During a routine inspection

When interviewed during our visit people who use the services at this hospital (referred to in this report as patients) expressed positive comments about this outcome. We were told the following;

‘I was asked to sign the form agreeing to my operation once the procedure had been explained , I did understand what was going to be done’

‘It was about three weeks after I came to see the consultant that I got a date to have the surgery”

Patients had positive comments for their experience of care and treatment and the cleanliness of the environment. Comments made were;

‘I have been here a few times, staff are very good – I have no complaints’

‘Staff are good and I have been well looked after’

‘The hospital arranged for me to stay overnight before my operation at a local guest house as I live in Rotherham – it was very nice and I got a good nights rest. I will be taken home the day after my operation by the hospital’s driver and I will be attending a clinic to get my stitches out in a few days time in Rotherham’

Reports under our old system of regulation (including those from before CQC was created)