Archived: Glenelg Support Limited

Is the service safe?

Is the service effective?

Is the service caring?

Is the service responsive?

Is the service well led?

This is a summary of what we found-

Is the service safe?

During our inspection, we visited two of the homes where Glenelg Support Limited provided care to people who used services. We saw people being treated with dignity and respect. People were involved in their support. We observed people being asked what they would like to eat and what they would like to do in the evening.

We observed the staff training matrix and saw that all staff had received training in safeguarding procedures. This helped ensure all people who used services had their safety and welfare protected by suitably trained staff.

Is the service effective?

We spoke with several people who used services. One person told us, "I am very happy here, I love it." People`s health and care needs had been assessed and both the person and their respective families had been involved in writing up their care plans.

Risk assessments were completed regularly which helped ensure people continued to receive appropriate support that met their needs. It was clear from our observations and talking to staff, that they had a good understanding of the needs of people who used services.

Is the service caring?

People who used services were supported by attentive staff who had the skills and knowledge that helped them to provide care and support that met people`s needs. People were given encouragement by staff members which helped the person maintain as much independence as possible.

People and their families were invited to regular meetings to discuss any issues or concerns they may have had. People`s choices and preferences had been recorded at the time of their assessment and reviewed every three months, or earlier, if their needs changed. All care and support was provided in line with the person`s expressed wishes.

Is the service responsive?

People we spoke with told us they were involved in activities around their home and also around their local communities. One person who used services told us, "I go to college and tomorrow I am going to the baths." Transport was available at both houses we visited which helped ensure people kept in touch and engaged with their local communities.

We saw that all accidents and incidents had been recorded and responded to appropriately. The provider told us that a recently reported incident was being looked into and we saw evidence that all necessary paperwork had been completed and the relevant agencies had been notified. This showed that the process for managing incidents was open and transparent.

Is the service well-led?

We saw evidence that the provider had procedures in place to monitor the quality of service being provided to people who used services. This included conducting both internal and external checks and audits on a regular basis, and recording all relevant information.

People who used services and staff members told us they were involved in the running of the services provided and were listened to at the meetings that were held on a regular basis. The meetings provided the opportunity for staff members to provide feedback to their managers which meant their knowledge and experience was being recognised and taken into account.

We found that staff were supporting the aims and objectives of the service by encouraging people to make choices, use their skills, and participate within their local community.

People were well supported with their physical, emotional and health care needs. People's needs were clearly reflected in support plans and staff demonstrated a good understanding of people's needs.

Checks had been carried out on staff before they started working for the agency. These aimed to ensure that people were supported by staff who had the appropriate skills, experience and qualities to carry out their role.

The manager was aware of their responsibility to report incidents relating to the health, welfare and safety of people who used the service.