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Inspection Summary

Overall summary & rating


Updated 20 September 2019

About the service

Windsor Road is a care home providing personal care to eight people aged 18 and over at the time of our inspection. The service can support up to 11 people. Accommodation is comprised of single occupancy rooms spread over two floors with lift access. There are sufficient washing and toilet facilities along with multiple shared spaces, including dining and lounge areas.

People’s experience of using this service and what we found

People told us staff were very effective at helping them stay safe. One person said, “They are there to support me along the way, but withdraw when I feel safe enough.” The registered manager trained staff to enhance their knowledge and responsibility in preventing abuse or harm. They developed good systems to reduce incidents and maintain a safe environment.

The registered manager deployed good staffing levels and skill mixes to meet each person’s needs. The registered manager provided a range of training sessions to upskill their workforce in the delivery of quality care. One person stated, “It's run by staff who know what they are doing.”

Staff commented they had good levels of evidence-based guidance to complete medication procedures safely. People confirmed they received their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care records held evidence people had discussed and signed their consent to care and treatment.

The registered manager and staff created a support programme centred on optimising people’s health, nutritional needs and life skills. One person told us, “The food is great.”

Staff and people interacted in highly respectful and caring relationships. One person said, “I feel I genuinely matter to them and they are always going the extra mile to make sure we are mentally well and enjoying our lives.” Care records included joint goal-setting to assist individuals to move on into independent living.

People and staff consistently stated there was strong leadership, who involved them in service development. A staff member commented, “I worked here before and the difference now is astounding. They handle things and the support for service users has considerably improved. I am safe in my job and that's down to [the managers].”

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 09 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 20 September 2019

The service was safe.

Details are in our safe findings below.



Updated 20 September 2019

The service was effective.

Details are in our effective findings below.



Updated 20 September 2019

The service was caring.

Details are in our caring findings below.



Updated 20 September 2019

The service was responsive.

Details are in our responsive findings below.



Updated 20 September 2019

The service was well-led.

Details are in our well-led findings below.