Kingston Rehabilitation Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The staff team did not always actively listen to information about people who are most likely to experience inequality in experience or outcomes. This meant people’s care was not always tailored in response to this.

People were asked by staff on an individual basis to select their meals for the following day. We saw a staff member reading to people the choices being available but there wasn’t any additional help provided to support people’s understanding. As a result, we observed a person selecting the same meal for lunch and supper. Activities plan included various activities with pictures aimed to support people’s choices in relation to their leisure time, but the activities plan was not accessible to people on the day of our visit.

The home environment was suitable for people's physical needs. People’s mobility was supported, and they were able to move around freely.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.