Kingston Rehabilitation Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always treat people with kindness, empathy and compassion, or respect

their privacy and dignity.

Most people told us they liked the staff team that supported them. Comments included, “I like the atmosphere and the friendliness of everyone. The staff are approachable. It’s like an extended family. It’s home now” and “I like it here. I like the environment. I like the staff. They’re cooperative. I like the therapy team. They all know me and my needs well.”

However, staff interactions with people did not consistently meet the expected standards. Some staff attended to people with care and respect, but this was not uniform. We saw a staff member twice picking up food from a person’s plate and eating it. Staff referred to people using their bedroom numbers when talking between themselves and close for people to hear this. We saw a staff member approaching and talking to a person from behind without alerting them which caused the person to jump.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider did not always promote people’s right to choice and control over their own care, treatment and wellbeing.

The management team told us that actions had been taken to improve people’s activities at the service which included increased hours for activities leads and devising a new therapy group programme. However, during our visit we noticed a lack of in-house activities being provided for people to help them occupy their leisure time. We were told that only 3 people had attended a sensory activity that day. We saw people spending an extended period of time watching television during the day. Lack of activities was also noted by some of the family members commenting, “[My relative’s] stimulation has been lacking 100% due to lack of activities” and “No activity sheet seen and no one says that [my relative] does any activities.”

People were supported to have regular contacts with those important to them.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.