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Risby Hall Nursing Home Good

Inspection Summary


Overall summary & rating

Good

Updated 16 April 2020

About the service

Risby Hall Nursing Home is a residential care home, providing personal care and accommodation as well as nursing care for up to 34 older people, including people living with dementia. The home was across extended ground floor accommodation which was wheelchair accessible. There were 26 people living at Risby Hall Nursing Home when we inspected the service.

People’s experience of using this service and what we found

There were enough, suitably recruited staff who worked well as a team to ensure people received the care and support, they needed.

Staff had a good understanding of how to recognise and report potential harm or abuse and were confident the manager and provider would take action in line with local safeguarding procedures.

Risks were generally well managed and mitigated against. Improvements were needed to ensure where people were at risk of developing a pressure ulcer any equipment in place to help was being used correctly. For one person, not all appropriate mitigating action was being taken where they had lost weight. Both of these concerns were addressed quickly by the manager to ensure people were safe.

Staff received an induction and ongoing training and support to fulfil their role and extend their knowledge.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were happy living at Risby Hall Nursing Home and with the care they received. People felt safe and well-treated by staff. Staff were kind, considerate and treated people with respect and dignity.

People had plans of care in place which considered their preferences. Information was accessible to people in different ways and according to their needs to support them to make a decision. Activities and social opportunities were available to people. Complaints were managed in line with the provider’s policy. People's end of life wishes, and preferences were recorded.

Quality assurance and monitoring systems were in place to help drive improvements at the service. Some of these included seeking the views of people who used the service and others. People, their relatives and staff were positive about the approach of the new manager.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Outstanding (published 28 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Risby Hall Nursing Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 16 April 2020

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 16 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 16 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 16 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 16 April 2020

The service was well-led.

Details are in our well-Led findings below.