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Inspection Summary


Overall summary & rating

Outstanding

Updated 13 December 2017

Prince of Wales House is a residential care home providing personal care for up to 49 older people with dementia. The service also provides specialist care for people living with dementia. There were 49 people living in the home when we visited.

At the last inspection in July 2014 the service was rated Outstanding. At this inspection we found the service remained Outstanding.

Why the service is rated Outstanding.

The service has built on their previous success and sustained the outstanding model of care and support provided to people living in the home referred to as the ‘whole team’ approach. The directors of the company, management team and staff continued to find ways to improve the service and remained driven by their passion for caring for people, including those with dementia. The vision and the value of the service to ‘enable people to live as they choose’ remained embedded in the home.

Staff had an excellent understanding of people’s needs and were imaginative in the way they provided person centred care which put people at the heart of the service. They continued to find creative ways of supporting people to have an exceptional quality of life.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The ‘whole team’ approach identified at our previous inspection continued to be a driving force in delivering a truly person centred service. Staff who have shown specific interests in particular areas, such as infection control were designated ‘Champions’. These champions continued to play an essential role in developing best practice, sharing learning and acting as role models for other staff.

Staff had a good understanding of systems in place to manage medicines, safeguarding matters and behaviours that are challenging to others. People’s medicines were managed so that they received them safely.

There were sufficient staff available to ensure people’s wellbeing, safety and security is protected. A robust recruitment and selection process was in place. This ensured prospective new staff have the right skills and are suitable to work with people living in the home.

Staff were compassionate, kind and caring and have developed good relationships with people using the service. People are comfortable in the presence of staff. Relatives confirmed the staff were caring and looked after people very well. People were provided with the care, support and equipment they need to stay independent.

Staff understand the importance of supporting people to have a good end of life as well as living life to full whist they are fit and able to do so. End of life care plans included people’s thoughts, feelings and wishes to ensure their passing is comfortable, pain free and as peaceful as possible.

A lot of consideration and thought has gone into the decoration and lay out of the service. The overall effect created was a homely and peaceful environment with due consideration given to the needs of people with dementia.

Staff spoke consistently about the service being a good place to work. The registered provider has worked in partnership with other organisations and has taken part in several good practice initiatives designed to further develop the service. Staff won an award at the Suffolk Care Awards in 2016 in recognition of the outstanding service provided at Prince of Wales House and were highly commended for the food and catering. The registered provider has a number of schemes in place to drive improvement and reward staff that use their initiative and for their outstanding contribution.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 13 December 2017

The service remains Good.

Effective

Outstanding

Updated 13 December 2017

The service remains Outstanding

Caring

Outstanding

Updated 13 December 2017

The service has improved to Outstanding

Responsive

Outstanding

Updated 13 December 2017

The service has improved to Outstanding

Well-led

Outstanding

Updated 13 December 2017

The service remains Outstanding