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Archived: Liam House Good

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Inspection Summary

Overall summary & rating


Updated 9 November 2015

Liam House is a care home for 10 adults with a learning disability. At the time of the inspection there were nine people living at the home. The unannounced inspection took place over two days on 16 and 22 September 2015. One inspector visited the home on both days.

Liam House had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

In general, people were happy to be living at Liam House, although some people said they sometimes got a bit bored. One person we spoke with said, “I am happy here, it’s a good place” and a member of staff told us, “It’s a lovely house”. Another staff member said, “It’s nice to come here and support the residents”.

People told us they liked the care workers. They said they were kind and throughout the inspection we saw staff had a compassionate, kind and fun approach with the people they were supporting.

People told us they felt safe at Liam House and could talk to staff if they were worried about something. Staff had been trained in safeguarding adults and knew how to raise a concern.

People felt well supported by staff who knew what they were doing. Staff told us they were supported through training, supervision and appraisals to ensure they understood their role and knew how best to support or help people.

People told us they made their own day-to-day decisions. Staff confirmed they sought consent and promoted choice to make sure people could make their own decisions. Where people might lack capacity to make a specific decision staff acted in accordance with the 2005 Mental Capacity Act. This ensured people’s rights were protected.

People’s healthcare needs were met and staff supported people to see healthcare professionals when they needed to.

There was an activities programme in place. However, this was an area of improvement for the home to make sure people had greater opportunities to participate in a wider variety of activities, both within and outside of the home.

The home was well-led by a registered manager and deputy manager. People and staff felt listened to and said the manager acted on their suggestions to drive improvements. There were quality assurance systems in place to make sure the home offered a safe, effective, caring and responsive service.

Inspection areas



Updated 9 November 2015

The service was safe.

Staff understood what to do if they were concerned or worried about someone and had received training in safeguarding adults.

Medicines were managed safely.

The home made sure the staff employed were suitable to work with vulnerable adults.



Updated 9 November 2015

The service was effective.

People told us staff had the right knowledge and skills to support them and we saw a training plan that showed staff had received the training they required to effectively support people.

The home sought consent before they supported people and acted in accordance with the Mental capacity Act 2005 where people lacked capacity to make a specific decision.



Updated 9 November 2015

The service was caring.

People told us they were supported by staff who were kind and who they felt they could talk to.

Staff had received training in equality and inclusion. They made sure people’s privacy and dignity was respected.



Updated 9 November 2015

The service was responsive.

People were supported to access healthcare professionals as required to make sure they maintained their physical and emotional health.

People were supported to access the community. However, these activities needed to improve to ensure people had the opportunity to participate in a more varied programme of activities both within and outside of the home.

There was a complaints procedure in place and staff acted on concerns raised to improve the service.



Updated 9 November 2015

The service was well-led.

People, staff and relatives were supported to express their views and the home acted upon these to make sure the service continuously looked for improvements.

The home had systems in place to ensure the service it provided was safe, effective, caring and responsive.