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Archived: Highbury Residential Care Home Good

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Inspection Summary


Overall summary & rating

Good

Updated 30 June 2016

We inspected this service on 6 June 2016. The inspection was unannounced.

Highbury residential care home is a 27 bedded residential home for older people, some of whom have dementia. One the day of our inspection there were 23 people using the service.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from harm. People told us they felt safe and that there were enough staff available to meet their needs. There was a recruitment policy in place which the registered manager followed. We found that all the required pre-employment checks were being carried out before staff commenced work at the service.

Risks associated with people’s care were assessed and managed to protect people from harm. Staff had received training to meet the needs of the people who used the service. People received their medicines as required and medicines were managed and administered safely.

People enjoyed the meals provided and where they had dietary requirements, these were met.

Systems were in place to monitor the health and wellbeing of people who used the service. People’s health needs were met and when necessary, outside health professionals were contacted for support.

People were supported to make decisions about the care they received. People’s opinions were sought and respected. The provider had considered their responsibility to meet the requirements of the Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DoLS). The registered manager was clear of their role in ensuring decisions were made in people’s best interest.

The registered manager had assessed the care needs of people using the service. Staff had a clear understanding of their role and how to support people who used the service as individuals. Staff knew people well and treated them with kindness and compassion.

People were supported to follow their interests. Information about planned activities were displayed within the home. People’s independence was promoted and staff treated people with dignity and respect.

Staff felt supported by the registered manager. The registered manager supervised staff and regularly checked their competency to carry out their role. People who used the service felt they could talk to the registered manager and were confident that they would address issues if required. Relatives found the registered manager to be approachable.

Inspection areas

Safe

Good

Updated 30 June 2016

The service was safe

People felt safe. The staff team knew how to keep people safe from harm. The provider carried out regular safety checks on the environment and the equipment used for people’s care. People’s medicines were managed so that they received them safely.

Effective

Good

Updated 30 June 2016

The service was effective

Staff had received training and support to meet the needs of the people who used the service. People were supported to maintain their health. Their nutritional and hydration needs were assessed and met.

The registered manager understood and carried out their responsibility to ensure people were supported in line with the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS).

Caring

Good

Updated 30 June 2016

The service was caring

People’s independence was promoted and people were encouraged to make choices. Staff treated people with kindness and compassion. People’s communication needs were identified and supported.

Responsive

Good

Updated 30 June 2016

The service was responsive

The care needs of people had been assessed. Staff had a clear understanding of their role and how to support people as individuals. People were involved in planning and reviewing their care. The registered manager had sought feedback from people using the service.

Well-led

Good

Updated 30 June 2016

The service was well led

People knew who the manger was and had faith in their abilities. Systems were in place to monitor the quality of the service being provided. The staff team felt supported by their managers.