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Archived: Highbury Residential Care Home Good

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Inspection report

Date of Inspection: 4 September 2013
Date of Publication: 3 October 2013
Inspection Report published 03 October 2013 PDF


Inspection carried out on 4 September 2013

During a routine inspection

At the time of our inspection there were 22 people living at the home. As part of our inspection we spoke with four people who used the service, five members of staff working at the service, including the registered manager and the relatives of someone who used the service.

People who used the service were happy with the care they received at the home. All of the people we talked to praised the staff who looked after them. One person said: "The staff here are all very good and very kind." Another person commented that: "We are looked after and I am comfortable." None of the people who spoke to us had any concerns with the care they received at the home.

We spoke with the relatives of someone using the service. They were happy with the care their relative received at the home. They told us: "The staff here are brilliant. They have bent over backwards to look after her."

Staff said they felt supported and that they had regular training and supervisions. We found this to be reflected in the staff files we looked at. None of the staff expressed any concerns about the quality of care being delivered at the home.

We found that consent to care and treatment was not always obtained at the service and that there were some improvements to be made in relation to the management of medication. We found that complaints were handled in line with the policy in place at the service and that the required checks were carried out on staff prior to them commencing work at the home.