Archived: Florence House

All the people with whom we spoke said they really like the food at Florence House, especially all the meals and buffets over Christmas, which were brilliant. Everybody with whom we spoke said they were happy with their rooms.

One person confirmed that they had lived in Florence House for many years and although sometimes they thought about maybe moving into their own flat, they said they were also quite happy staying where they were.

One person with whom we spoke said they were very proud about having a number of their framed paintings on display throughout the home.

Overall, there was a very happy and relaxed atmosphere around the home during this visit.

The Infection Control Nurse told us that the staff in Florence House had greatly improved with regard to infection control, although some staff still needed to be reminded of the need to wear gloves and aprons for all aspects of personal care.

A person from Great Yarmouth and Waveney Mental Health Trust told us on 04 February 2011 that good progress was being made in respect of the current refurbishment and redecoration works at Florence House.